What is Ledger® Live login?
Ledger® Live is the official companion app for Ledger® hardware wallets. The Ledger® Live login process connects your device to the desktop or mobile app, allowing you to view balances, send/receive crypto and update firmware.
Download & install
Get the Ledger® Live Download for Desktop (Windows, macOS, Linux) or install the Ledger® Live App from your mobile store. Always use official sources and verify digital signatures where available before opening the app.
Ledger® Live Desktop vs App
The Ledger® Live Desktop offers advanced management and firmware updates; the mobile Ledger® Live App is optimized for on-the-go checks and transactions. Both require initial pairing with your Ledger® hardware device and confirmation of actions on-device.
Troubleshooting Ledger® login issues
- Check USB/OTG cable and ports — use the original cable where possible.
- Confirm device unlocked and the correct app (e.g., Bitcoin, Ethereum) is open on the device before logging in.
- Update Ledger® Live to the latest version and reboot your computer or phone.
- On desktop, ensure the bridge/driver is installed when prompted.
- Disable interfering browser extensions or other wallet apps temporarily.
Common errors & fixes
Ledger Login not working / Unable to login Ledger: Reinstall the app, try another USB cable or port, and ensure OS permissions allow Ledger® Live to access USB devices. If the device firmware is outdated, update it via the desktop app after backing up your recovery phrase.
Error Connecting Ledger Account / Can't verify Ledger Wallet: Verify you're using the correct Ledger® Live account type (e.g., Live vs. legacy paths), confirm network status, and try toggling the device connection method (wired vs. OTG). If verification fails, avoid re-entering your recovery phrase — instead consult official support.
Ledger® Account Recovery & 2FA reset
If you lose access to Ledger® Live, you do not "reset" Ledger® 2FA with the app — access is recovered using your recovery phrase on another compatible Ledger® device or supported wallet. Ledger® never asks for your recovery phrase; treat it as the single source of account recovery.
When to contact Ledger® Help Center
If connection errors persist, firmware update blocks, or suspicious prompts appear, visit the official Ledger® Help Center or contact support. Provide non-sensitive diagnostic logs if requested — never share your recovery phrase or private keys.
Frequently Asked Questions
- 1. How do I download Ledger® Live safely?
- Always download from the official Ledger® site or your device's app store and verify checksums if provided.
- 2. Why won't Ledger® Live detect my device?
- Ensure the device is unlocked, the correct app is open on Ledger®, try a different cable/port, and allow any OS permission prompts.
- 3. Can I recover my account if Ledger® Live login fails?
- Yes — use your 24-word recovery phrase with a new Ledger® device or compatible wallet to restore accounts.
- 4. What to do if Ledger® Live App is not working on mobile?
- Update the app, restart your phone, reinstall if needed, and check Bluetooth/OTG permissions for mobile pairing.
- 5. Is Ledger® Live 2FA reset possible?
- Ledger® Live itself doesn't provide a 2FA tied to your recovery phrase. If third-party services are linked, reset 2FA through those services using their recovery options.
- 6. Who do I contact for suspicious activity?
- Contact the official Ledger® Help Center immediately and never share your recovery phrase or private keys with anyone.